Faq
Frequently Asked Questions Welcome To Our Frequently Asked Questions (FAQs) Section! We Understand That You May Have Questions About Our Products, Services, Or Policies, And We're Here To Provide You With All The Information You Need.
Use a soft measuring tape around the thinnest part of your wrist, ensuring it's neither too tight nor too loose.
If you don’t have a soft measuring tape, you can use a piece of string or thin wire and measure it against a ruler.
If you're unsure, don't worry, we will provide additional elastic threads for you to adjust.
Credit cards: Visa, Mastercard, American Express, UnionPay
E-wallets: Apple Pay, Google Pay
Local bank transfer (Hong Kong and Macau): FPS/Easy Pay
For assistance with payments, you can reach our customer service team via email:
Yes, all of our crystals and raw stones are 100% natural, sourced from high-quality mines. We do not use synthetic crystals, dyes, or low-grade treatments, ensuring that you receive only the purest stones.
Since each crystal and raw stone is hand-cut and polished, slight variations in size, shape, and texture are normal. These natural variations enhance the uniqueness and authenticity of each piece.
We process all orders within 1-2 business days, and delivery typically takes 5-7 business days, regardless of whether the order is domestic or international.
We offer worldwide shipping, andall orders come with free shipping.
Yes! Once your order has shipped, you will receive an email with a tracking number and a link to our tracking page. Please note that tracking information may take up to 24 hours to become available.
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